Complaints

Please read the letter produced below for Threewaysglass Limited complaints procedure 


Complaints Procedure Document

Threewaysglass Limited


Threewaysglass Limited is committed too providing the highest quality window and door installation service for all our customers. Although rare, things do sometimes go wrong and we ask that you inform us at the earliest opportunity so we may resolve any issues promptly and,if necessary, help us to ensure our standards of service are improved whenever possible.


In the first instance you should write, giving full details details to:

Mr Terry Hughes

Managing Director

Threewaysglass Limited

1a Myrtle Road

Eastbourne

East Sussex

BN22 7SP  


We will send you a letter, acknowledging receipt of your complaint, within three working days. Following which we will investigate thoroughly, including interviewing the installation team. Within a further five working days, a member of our staff will contact you, by telephone, to arrange for a company representative of the company to meet with you. at the premises where the installation was undertaken, to discuss and hopefully resolve your complaint.

Within a further five working days we will write to you confirming what took place at the meeting and any solutions that were agreed with you. Any agreed remedial work will be done as soon as reasonably possible, following the meeting.

If you do not wish to meet with a representative of the company, or if it is not possible, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within ten days of our letter of acknowledgement.

A complaint will be considered ‘ closed ‘ if you write to accept the findings within our response, or if you fail to respond within four weeks of the letter.

Should we be unable to resolve your complaint, to your full satisfaction, or you find our conclusion unaceptable, you may contact FENSA wose details can be found at:


http://www.fensa.org.uk


                                                                                                                                                                                                                                                  Threewaysglass Limited Company Number 02280078 Registered in England                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Registered Office 29 Gildredge Road Eastbourne BN22 2A6