Please read the letter produced below for Threewaysglass Limited complaints proceedure
Complaints Procedure Document
THREEWAYS GLASS LTD.
Threeways Glass is committed too providing the highest quality window and door installation service for all our customers. Although rare, things do sometimes go wrong and we ask that you inform us at the earliest opportunity so we may resolve any issues promptly and, if necessary, help us to ensure our standards of service are improved, whenever possible,
In the first instance you should write, giving full details, to:
Mr. Terry Hughes, Managing Director, Threeways Glass Ltd., 1a Myrtle Road, Eastbourne, East Sussex,BN227SP.
We will send you a letter, acknowledging receipt of your complaint, within three working days, following which we will investigate thoroughly, including interviewing the installation team. Within a further five working days, a member of our staff will contact you, by telephone, to arrange for a representative of the Company to meet with you, at the premises where the installation was undertaken, to discuss and hopefully resolve your complaint.
Within a further five working days we will write to you confirming what took place at the meeting and any solutions that were agreed with you. Any agreed remedial work will be done, as soon as reasonably possible, following that meeting.
If you do not wish to meet with a representative of the Company, or it is not possible, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within ten days of our letter of acknowledgement.
A complaint will be considered 'closed' if you write to accept the findings within our response, or if you fail to respond within four weeks of the date of the letter.
Should we be unable to resolve your complaint, to your full satisfaction, or you find our conclusions unacceptable, you may contact FENSA whose details can be found at: